Health Insurance Business Application
Long-term consulting and UI/UX development for a major German health insurance provider's core internal business application.
Decade-long engagement with a major German Krankenkasse, providing consulting, UI/UX design, and development for their central internal business application. The Windows-based platform is the backbone of the organization's daily operations, used by thousands of employees across the company.
UI/UX consulting
Led UI/UX improvements across the application over roughly ten years, progressively modernizing the user experience while maintaining stability for a large, established user base. Focused on streamlining complex workflows, reducing click paths, and improving information density without overwhelming users.
- Redesigned core workflows for case management and processing
- Improved form layouts and data entry efficiency
- Established UI patterns and component guidelines for consistent experience
- Conducted usability reviews and user feedback sessions
General consulting
Provided strategic technical consulting on architecture decisions, technology choices, and development practices. Acted as a trusted advisor to the development teams, helping align technical direction with business goals.
- Architecture review and modernization roadmap
- Development process improvements and best practices
- Technology evaluation and migration planning
- Cross-team coordination and knowledge transfer