Johnson Controls Procurement Platform

Johnson Controls is one of the largest building technology companies in the world, and its European operations buy a lot of things. We built the procurement platform they buy them through: hosted catalogs and punchout shopping under one search box, AI in the workflows where it saves a human a decision, deployed on AWS and rolled out country by country across Europe.

One search across catalogs and web shops

Buyers see a single product catalog with millions of items, whether an item lives in a hosted catalog or in a supplier's own web shop. A search runs across both. When the item sits in a supplier shop, the buyer punches out to it and the cart comes back into the procurement system on its own. Supplier catalogs are onboarded with a content quality check, so a bad price file does not become a bad order, and the cart optimiser nudges buyers toward the suppliers procurement has agreed on.

AI where the tedious decisions are

The machine learning in the platform does clerical work: classify a product and map it to the right commodity code, categorise spend, route an approval by category and amount, suggest the preferred supplier from purchase history, and flag a purchase pattern that looks wrong. None of it removes an approver. It removes the wait before the approver can decide.

One codebase, many countries

Every country has its own tax rules, currency, approval hierarchy and local supplier catalogs. The platform is multi-tenant with per-country configuration on a single codebase, deployed across AWS regions so data stays where the country's rules say it must. The rollout went in phases, one set of operations at a time, with the existing ERP and finance systems connected rather than replaced.